Job Description
Customer Support Specialist (US Retention Process)
nSpanish Language Expert (Bilingual – English & Spanish)
nRole Summary
nWe are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.
nKey Responsibilities
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- Handle inbound and outbound customer calls efficiently n
- Understand customer needs and provide suitable solutions n
- Research issues and resolve them effectively n
- Clearly explain product/service features and benefits without reliance on scripts n
- Build strong customer relationships n
- Achieve qualitative and quantitative performance targets n

nRequirements
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- Prior experience in customer support, sales, or retention (international BPO)



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- Experience with US market processes (mandatory) n
- Strong communication and listening skills with neutral accent n
- Valuable time management and problem-solving abilities n
- Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage n
- Immediate joiners only n

nBenefits
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- Health Insurance n
- Provident Fund n
- Cab Facility n

nWork Details
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- 5 Days Working (US Shifts) n
- Rotational shifts and week offs n
- Location: Viman Nagar, Pune n

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📌 Customer Support Specialist (Pune)
🏢 SamvadSocial Technologies
📍 Pune