Job Description

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nProduct Analyst – Job Description The role requires an individual who takes ownership to resolve customer issues and responds appropriately.
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nAbout the Role
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nThe role requires an individual who takes ownership to resolve customer issues and responds appropriately.
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nResponsibilities
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- Resolving tickets received from clients within defined SLA N
- Coordinate with developers for the issues received in tickets to fix it for clients N
- Follow up with other teams on the issues which require code change and inform the clients accordingly N
- Coordinate with US teamto get input on tickets N
- Regularly reviews incidents logged N
- Uses technical understanding to question and resolve issues raised by clients N
- Ensures all calls logged are clearly written so that any team member can understand the issue N
- Takes day to day responsibility for resolving issues through CRM tool N
- Understands and executes against agreed processes for implementing fixes/changes N




- Provides regular clientand internal communication on assigned activity and incidents - highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager N
- Escalates to Team Leader/Support Manager when there are resource conflicts, or when SLA‘s are at risk of not being met N

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NQualifications
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- Experience on Oracle orMicrosoft SQL server database - Certification preferred but not must N
- Client interaction exposure N
- Positive communication skills, Verbal and Written both, is a MUST N
- Please note that this role works on a rotational / US shifts and weekend shifts (Rotational) N

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NRequired Skills
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- 0-1year of experience N
- Only candidateswho can join immediately will be preferred. N
- Able to share ideas with the team and self-confident N
- Go-getter and solution-oriented personality N
- Very quick learner a

📌 Product Analyst (Mandvi)
🏢 Exxat
📍 Mandvi