**Job Description: Navision Finance Consultant (Managed Services)** Experience: 5+ years Engagement Type: Managed Services Primary Focus: Microsoft Dynamics NAV / Business Central Finance **Role Summary** We are seeking an experienced Navision Finance Consultant to support a managed services engagement. The consultant will provide functional expertise across Microsoft Dynamics Navision / NAV / Dynamics 365 Business Central financial modules, ensuring stable operations, timely incident resolution, continuous improvement, and effective support for finance users. The role requires solid accounting knowledge, hands-on NAV/Business Central configuration experience, and the ability to work directly with business stakeholders, technical teams, and support functions in an SLA-driven environment. **Key Responsibilities** + Provide Level 2 and Level 3 functional support for Microsoft Dynamics NAV / Dynamics 365 Business Central Finance modules. + Analyze, troubleshoot, prioritize, and resolve finance-related incidents, service requests, and system issues within agreed SLAs. + Configure and maintain financial setup, including: + General Ledger + Accounts Payable + Accounts Receivable + Bank and cash management + Fixed Assets + Budgeting + Dimensions and posting groups + VAT/GST and tax configuration + Financial reporting and consolidations + Support month-end, quarter-end, and year-end financial close activities. + Investigate posting issues, reconciliation discrepancies, payment processing exceptions, and financial reporting variances. + Gather business requirements and translate them into functional specifications, configuration changes, and enhancement requests. + Conduct impact assessments for change requests, patches, upgrades, integrations, and customizations.



+ Collaborate with NAV/Business Central developers on functional design, testing, defect resolution, and deployment activities. + Support interfaces between NAV/Business Central and external systems such as banking platforms, expense tools, tax systems, payroll, and reporting solutions. + Develop and maintain functional documentation, configuration documents, knowledge articles, SOPs, and user guides. + Execute functional testing, regression testing, user acceptance testing, and post-deployment validation. + Deliver end-user training and provide ongoing guidance on finance processes and system best practices. + Identify recurring issues and improvement opportunities, contributing to problem management and service improvement initiatives. + Participate in service review meetings and provide updates on incidents, requests, risks, and planned changes. **Required Skills and Experience** + 5+ years of hands-on functional consulting experience with Microsoft Dynamics NAV and/or Dynamics 365 Business Central. + Strong functional experience with NAV/Business Central Finance modules, particularly General Ledger, AP, AR, Bank Management, Fixed Assets, Dimensions, and financial reporting. + Solid understanding of accounting principles, financial controls, period-close processes, reconciliations, and audit requirements. + Experience working in a managed services, application support, or SLA-based support workplace.



+ Proven ability to diagnose functional issues and manage incidents through to resolution. + Experience configuring financial setups, posting groups, dimensions, approval workflows, and tax/VAT setups. + Familiarity with NAV/Business Central integrations and the ability to support issue triage across functional and technical teams. + Experience preparing functional requirement documents, test cases, and user documentation. + Strong stakeholder-management and communication skills, with the ability to explain system behavior clearly to finance and non-technical users. + Ability to manage multiple support tickets, priorities, and deadlines in a structured environment. **Preferred Qualifications** + Microsoft Dynamics 365 Business Central functional certification. + Experience supporting NAV upgrades or migrations to Dynamics 365 Business Central. + Exposure to Power BI, Jet Reports, Excel-based reporting, or other financial reporting tools. + Basic understanding of AL development, C/AL, SQL, APIs, web services, and integration concepts. + Experience with approval workflows, document management, electronic payments, and localization requirements. + Experience working with ITIL processes, including Incident, Problem, Change, and Service Request Management. + Knowledge of Agile delivery methods and tools such as Azure DevOps or Jira. **Key Competencies** + Customer-focused and service-oriented mindset. + Strong analytical and problem-solving ability. + High attention to detail, particularly for financial data and posting accuracy. + Ability to work independently while collaborating effectively with distributed teams. + Proactive approach to identifying process improvements and reducing recurring issues. + Excellent written and verbal communication skills.

📌 Enterprise Resource Planning Specialist (Bengaluru)
🏢 NTT America
📍 Bengaluru