We are seeking a dedicated Customer Support professional to join our team in India. This is an entry-level position ideal for freshers who are eager to develop their skills in customer service and support.
Responsibilities
- Provide timely and accurate information to customers regarding products and services.
- Assist customers with troubleshooting and resolve their issues effectively.
- Manage customer inquiries through various channels including phone, email, and chat.
- Document customer interactions and maintain accurate records in the system.
- Collaborate with other team members to improve customer support processes.
- Identify trends in customer inquiries and provide feedback to the management for continuous improvement.
Skills and Qualifications
- Excellent communication skills in English and Hindi (additional languages are a plus).
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Solid attention to detail and ability to follow procedures accurately.
- Basic understanding of customer service principles and practices.
Contact HR Sangeetha
(phone hidden)
Skills: Data Entry, email etiquette , Problem Solving, Time Management, Active Listening, Product Knowledge, Customer Interaction, crm software
Experience: 0.00-0.00 Years
📌 Customer Support (Bengaluru)
🏢 One Degree North Human Resource
📍 Bengaluru
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