The Manager - CC AMC Execution is responsible for overseeing the execution of Annual Maintenance Contracts (AMC) to ensure high-quality service delivery, customer satisfaction, and adherence to operational standards. This role involves managing day-to-day AMC operations, coordinating with technical teams, and ensuring compliance with contractual obligations, safety protocols, and company policies.

Responsibilities

• Ensuring timely and effective execution of AMC contracts in compliance with agreed terms and conditions.
• Responsible for overseeing all maintenance activities, including preventive maintenance, corrective actions, breakdowns and troubleshooting, to ensure minimal downtime and maximum equipment performance.
• Coordinating with service teams to ensure adherence to service schedules, response times, and resolution times as per customer agreements.
• Managing the scheduling and allocation of resources (technicians, tools, and materials) to meet AMC commitments efficiently.
• Implementing best practices and standard operating procedures (SOPs)



to optimize AMC operations and improve service quality.
• Conducting regular audits and inspections to identify areas for improvement in service delivery and operational processes.
• Ensuring prompt and effective resolution of customer complaints, minimizing downtime, and enhancing customer satisfaction.
• Leading and managing a team of service technicians and support staff to ensure high standards of service delivery and customer care.
• Monitoring inventory levels of spare parts, tools, and consumables required for AMC execution.
• Coordinating with the procurement team to ensure the timely availability of required materials and parts.
• Maintaining optimal inventory levels to support uninterrupted service delivery while minimizing excess stock and related costs.
• Collaborating with the customer care team to ensure high levels of customer satisfaction and retention. Collecting and addressing customer feedback to

📌 Manager-CC AMC Execution (Chennai)
🏢 Voltas Limited - A TATA Enterprise
📍 Chennai