Position Overview:

As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations.

Position Details:

• Position: Joint Recovery Processing/Chargeback Analyst

• Status: Full Time – Work from Office

• Hours: Monday – Sunday (Rotational Evening Shift)

• Department: BPO

• Rate of Pay: Market-competitive salary based on experience and qualifications

Key Responsibilities:

• Fraud and Dispute Management:

• Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met.

• Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations.

• Proactively manage and investigate potential fraud cases.

• Chargeback Processing:





• Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate.

• Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback.

• Respond to merchant challenges and assess next steps in the Second Cycle Representment.

• Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback.

• Decisioning Pre-arbitration, Case Filing, and Good-faith Collections.

• Compliance and Reporting:

• Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders.

• Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.

• Report on each fraud type as required.

• Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and cont

📌 Banking Operation Analyst (Gurugram)
🏢 NTT DATA Services
📍 Gurugram