Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients

from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through

end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and

design capabilities coupled with deep domain understanding. We combine services and products to maximize

business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science

& healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep

technology and domain experts, and global teams. Incedo University, our learning platform, provides ample

learning opportunities starting with a structured onboarding program and carrying throughout various stages of

your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible

career paths allow you to grow into a program manager, a technical architect or a domain expert based on your

skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by

- Harnessing the transformational impact of emerging technologies

- Bridging the gap between business and technology

Role Description

- Own production operations, reliability, availability, and performance of customer-facing and internal systems.

- Lead incident response, real-time troubleshooting, and outage management.

- Manage Linux, networking, cloud infrastructure (AWS/Azure/GCP), containers, and Kubernetes environments.

- Monitor system health using observability, monitoring, logging, and alerting platforms.

- Diagnose distributed systems issues, performance bottlenecks, and infrastructure failures.

- Drive capacity planning, scaling, migrations, and change management.





- Implement SRE practices including SLIs, SLOs, error budgets, and reliability engineering.

- Lead RCA, post-incident reviews, and corrective actions to prevent recurring issues.

- Automate operational processes and reduce manual effort and operational toil.

- Collaborate with Engineering, Security, Product, and Customer-facing teams to improve system reliability.

- Guide engineers during 24/7 production support and critical incidents.

- Provide management/executives with visibility into system health, operational risks, and reliability metrics.

Technical Skills

Linux Administration, AWS/Azure/GCP, Networking, Kubernetes, Docker/Containers, CI/CD, Observability & Monitoring, Logging, Incident Management, Production Operations, SRE, Infrastructure Automation, Infrastructure as Code (Terraform), Performance Tuning, Capacity Planning, Distributed Systems, Troubleshooting, RCA, SLIs/SLOs, Error Budgets, Git, Python/Shell Scripting.

Nice-to-have skills

Terraform, Ansible, Helm, Prometheus, Grafana, ELK/EFK, Datadog, Splunk, Jenkins, GitLab CI/CD, ArgoCD, Istio/Service Mesh, Python/Go, Azure DevOps, AWS CloudWatch, Chaos Engineering, FinOps, Security & Zero Trust, ITIL/Service Management.

- Strong hands-on experience managing 24/7 production environments and critical incidents.

- Proven experience with Linux, Cloud, Kubernetes, Networking, CI/CD, and Observability.

- Robust leadership, troubleshooting, communication, and incident-management skills.

- Relevant certifications such as AWS/Azure/GCP, Kubernetes (CKA), or SRE/DevOps certifications are preferred.

Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

- 8–12+ years of experience in Production Operations, SRE, DevOps, Cloud Infrastructure, or Site Reliability Engineering.

Company Value

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Associate Director (Pune)
🏢 Important Company of the Sector
📍 Pune