Job Title: Front Office Executive

Department: Administration / Front Office
Reports To: Admin Manager / Office Manager / HR Manager
Experience: 03 years (depending on company requirements)
Qualification: Any Graduate; relevant diploma or certification is an advantage.

Job Summary

The Front Office Executive is responsible for managing reception activities, greeting visitors, handling incoming and outgoing calls, responding to inquiries, and providing administrative support to ensure the smooth functioning of the office. The role requires excellent communication skills, a professional attitude, and the ability to create a positive first impression for clients, visitors, and employees.

Key Responsibilities

- Greet and welcome visitors, clients, and guests professionally.
- Handle incoming and outgoing telephone calls and direct them to the appropriate departments.
- Manage visitor registration and maintain visitor records.
- Respond to emails, inquiries, and general requests promptly.
- Schedule appointments, meetings, and conference room bookings.
- Maintain the reception area and ensure it remains clean and presentable.
- Receive, sort, and distribute incoming mail, courier packages, and documents.
- Maintain office records, registers, and other administrative documents.
- Coordinate with internal departments to address visitor and customer requirements.
- Provide administrative support, including data entry, filing, photocopying, and document preparation.
- Assist with meeting arrangements and hospitality for clients and business guests.




- Monitor office supplies and coordinate replenishment when required.
- Handle customer complaints or concerns courteously and escalate issues to the appropriate person.
- Maintain confidentiality of company information and follow office policies and procedures.

Required Skills and Qualifications

- Graduate in any discipline.
- Positive verbal and written communication skills.
- Professional appearance and a pleasant personality.
- Strong interpersonal and customer service skills.
- Basic computer knowledge, including MS Word, Excel, and email.
- Good organizational and time management skills.
- Ability to multitask and handle visitors and calls efficiently.
- Attention to detail and a positive, service-oriented attitude.
- Knowledge of English and the local language; additional languages are an advantage.

Key Performance Indicators (KPIs)

- Visitor and customer satisfaction.
- Professional handling of calls and inquiries.
- Accuracy of visitor records and administrative documentation.
- Timely coordination of appointments and meetings.
- Maintenance of a professional reception area.
- Prompt handling of emails, couriers, and visitor requests.
- Compliance with office procedures and confidentiality requirements.

Preferred Candidate Profile

The ideal candidate should be courteous, organized, reliable, and customer-focused, with the ability to manage reception duties efficiently while maintaining a professional image of the organization. Previous experience in reception, administration, or customer service is an advantage but may not be mandatory for entry-level candidates.

📌 Walk-in || Front Office Executive (Chennai)
🏢 Uniscans and Labs
📍 Chennai