Job Summary

Own every word a customer reads from us - ads, creator scripts, route pages, email and WhatsApp - and the number each one is supposed to move.

Location

Pune

Shift

Day Shift Only (Multiple shifts to choose)

Responsibilities

- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Follow up on inquiries and ensure timely response
- Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries etc.
- Provide professional customer support and resolve queries related to Trips, Fare, Process, Payments
- Ensure a positive and professional approach in all interactions
- Build and nurture strong, collaborative relationships with new and existing customers
- Take proactive steps to engage with customers for feedback,



ensuring continuous improvement in service quality and customer retention

Requirements

- Excellent verbal and written communication skills
- Qualification: 12th pass / Graduate (preferred)
- Minimum 1 Year experience (Freshers can also apply)

Benefits

- Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and career development
- Career Advancement: Opportunities for upward mobility and career progression within the organization
- Work-Life Balance: Enjoy a structured shift system with a flexible weekly off

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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