Job Summary

Digital Service Content Creator

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didnt pivot to innovation; its how weve always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope thats rare in established businesses.

The bar is high - bring a curious and forward-thinking mindset and well give you the platform to define what comes next.

Youll join the Digital Content and Knowledge Operations team, sitting within AI Operations, working alongside experienced content and knowledge specialists to maintain and evolve our Help Support content and AI chatbot knowledge base across 20+ regions.

Your team

Your role in the Team s Success

Success in this role means creating and maintaining content that works for both our clients and our AI chatbot - clear, accurate Help Support articles that also serve as reliable source material for automated client support. Youll take ownership of a high volume of day-to-day content requests, working with stakeholders across our global regions to keep information accurate and consistent as products, pricing and policies change, and as content moves across our systems during ongoing platform migrations. This is a role built for steady, reliable execution on a live knowledge base where accuracy and consistency directly affect the client experience and our regulatory standing.

What you ll do

- Own the end-to-end lifecycle of Help Support content across 20+ regions: making requested edits, auditing existing content,



and keeping it aligned with the latest product, pricing and regulatory changes.
- Structure and write content that serves both human readers and our AI chatbot, ensuring it stays clear and accurate for clients while also being well-organised for automated retrieval.
- Work directly with stakeholders across our global regions to gather and validate the information behind content updates, from fee and rate changes to new product launches.
- Investigate incorrect, incomplete or inconsistent responses from our AI chatbot, performing root cause analysis and taking the appropriate corrective action.
- Build solid working knowledge of IGs products, platforms and regulatory environment; a background in financial services content is a strong plus.
- Maintain content management processes and quality standards across a high volume of concurrent, recurring requests, prioritising work and delivering to deadline with minimal supervision - this is an operational role supporting a live knowledge base, not a one-off content project.
- Support ongoing content audits and quality assurance, helping identify and resolve inconsistencies, duplication and content gaps to maintain a single, reliable source of truth for clients and our AI chatbot.

What you ll need

- Around 1-2 years relevant experience, ideally within financial services content, client-facing support,



or a similar knowledge management role. Prior experience within a digital content team is valued.
- Excellent written and spoken English is essential.
- Confident working across content management and publishing systems, with the ability to quickly learn and adapt to new platforms and tools.
- A working understanding of AI tools and genuine interest in how AI-driven client support continues to evolve.
- Self-motivated, with the discipline to maintain high standards across a high volume of recurring, detail-driven work.
- Strong stakeholder management skills, confident coordinating with global, remote teams across multiple functions and time zones.
- Flexible enough to occasionally support UK working hours alongside the standard IST schedule.
- Experience with video editing, video creation, or infographics using a dedicated design tool is an added advantage.
- Experience managing client-facing content across multiple regions is valued, and additional language proficiency (for example German, French, Spanish, Portuguese, or Mandarin, with a recognised proficiency level such as CEFR B1 or above) is an advantage given the global scope of this role.
- Strong attention to detail and an analytical approach to identifying content inconsistencies, knowledge gaps and quality issues.
- Understanding of knowledge management, content lifecycle management or structured information environments is an advantage.

Number of openings 1

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Digital Service Content Creator (Bengaluru)
🏢 Ig Group
📍 Bengaluru