We are looking for an Accountant who can provide application support, incident management, troubleshooting, vendor coordination, and knowledge management. The successful candidate will act as a trusted application support resource, ensuring service stability, timely resolution of incidents, and a strong user experience.

Responsibilities:

- Provide frontline and escalation support for assigned applications, including working papers, tax software, cloud solutions, enterprise platforms, or internally developed tools.

- Assess incoming requests, determine root cause, and resolve or escalate issues promptly to development teams, product owners, or thirdparty vendors as required.

- Build trust with internal users through professionalism, responsiveness, and clearly communicated solutions.

- Document troubleshooting steps, resolutions, and workarounds in the knowledge base; support KCSaligned content creation.

- Assist in preparing release notes, training materials, and userfocused documentation.

- Develop a strong understanding of application functionality from the users perspective to improve business processes.





- Identify recurring issues and collaborate with development or product teams to improve system stability and usability.

- Contribute ideas to enhance operational workflows, user experience, or support processes.

- Engage with internal product leaders, SMEs, developers, and external vendors to resolve prioritized issues.

- Escalate complex or unclear issues with thorough documentation and clarity.

Requirements

Skills:

- Experience with business applications such as working paper systems, tax applications, CRM/ERP platforms, or enterprise productivity tools depending on domain assignment.

- Strong troubleshooting, analytical thinking, and problemsolving skills.

- Excellent communication skills with the ability to translate technical issues into language understandable by nontechnical users.

- Demonstrated customerservice mindset and ability to build skilled relationships.

- Collaborative approach with a willingness to learn and crosstrain.

Educational Qualifications:

- Bachelor Or Masters Commerce/Accounting

- Bachelor Or Master of Business Administration

📌 Application Support Engineer (Bengaluru)
🏢 WNY Consulting Minds
📍 Bengaluru