- Manage and maintain the Salesforce CRM platform, including users, profiles, roles, permissions, and access.
- Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, and automation.
- Manage the complete lead lifecycle, including lead creation, assignment, follow-ups, conversion, and tracking.
- Ensure accurate and timely updating student/candidate/customer information in Salesforce.
- Design and maintain sales processes, lead assignment rules, approval processes, and automated notifications.
- Monitor CRM data quality and ensure data accuracy, consistency, and completeness.
- Create and maintain reports, dashboards, and performance trackers for management and sales teams.
- Track key sales metrics such as lead generation, lead conversion, follow-ups, counselling activity, pipeline, enrolments, and revenue.
- Support the Sales, Counselling, Marketing,



and Operations teams in resolving CRM-related issues.
- Conduct regular audits of Salesforce data and identify gaps or process inefficiencies.
- Manage Salesforce integrations with other platforms and tools, wherever required.
- Assist in implementing recent Salesforce features, enhancements, and process improvements.
- Train and support end users on Salesforce functionality and best practices.
- Troubleshoot user issues and coordinate with Salesforce developers/third-party vendors when required.
- Maintain documentation related to CRM processes, configurations, workflows, and user guidelines.
- Ensure Salesforce processes align with business requirements and organizational policies.

📌 Salesforce Administrator (Gurugram)
🏢 Hike Education
📍 Gurugram