- SAP CS (Customer Service)
- Incident Management
- Problem Management
- AMS Support
Valuable-to-Have Skills
- SAP Service Management
- SAP SD (Sales & Distribution)
Key Responsibilities
- Configure and support SAP Customer Service (CS) processes and service orders.
- Monitor, analyze, and resolve incidents/service requests based on priority.
- Map business requirements to SAP CS solutions and optimize service processes.
- Provide AMS support for SAP CS business operations.
- Prepare functional specifications, support testing, and provide post-go-live support.
- Analyze and improve existing SAP CS processes for operational efficiency.
- Handle Incident Management and Problem Management activities.