Position: Service Engineer

Department: Service

Job Summary

We are looking for a motivated and technically oriented Service Engineer to join our

Service & Support team. The candidate will be responsible for attending customer

service requirements, breakdown calls, preventive maintenance, installations,

commissioning, and troubleshooting of UPS systems and related electrical/electronic

equipment.

The role requires good technical understanding, willingness to travel to customer sites,

problem solving ability, and a strong commitment to customer satisfaction.

Key Responsibilities

- Complete all assigned breakdown calls and customer complaints within the

required timeline.

- Attend preventive maintenance (PM), minor service calls, installations, and

commissioning as assigned.

- Troubleshoot UPS systems and identify electrical, electronic, battery, and

system related faults.

- Handle repeat breakdowns with appropriate technical support and escalation

when required.

- Identify the root cause of equipment failures and implement suitable

corrective actions.

- Work toward reducing repeated customer complaints, equipment downtime,

and unnecessary spare consumption.

- Provide proper customer feedback, service updates, and technical reports to

the Service Manager.

- Prepare and submit accurate service reports, installation reports,

commissioning reports, and preventive maintenance reports.

- Ensure proper site preparation, installation, commissioning, testing, and

documentation for higher-kVA UPS systems.

- Follow approved service procedures, safety standards, and company guidelines





while working at customer sites.

Internal

- Check system performance after repair, installation, or commissioning and

ensure proper handover to the customer.

- Coordinate with the Service Manager and technical team for critical or

unresolved issues.

- Maintain proper records of tools, spare parts, replaced components, and service

activities.

- Maintain qualified communication and a positive relationship with

customers.

- Travel to customer locations as required for service and technical support.
- Continuously develop technical knowledge of UPS systems, batteries, electrical

systems, and power electronics.

Educational Qualification

- ITI / Diploma in Electrical or Electronics Engineering.
- Candidates from related electrical/electronics backgrounds may also be

considered based on technical aptitude.

Experience

- Freshers are welcome.
- No prior work experience is required.
- Candidates with relevant service, electrical, electronics, UPS, or power

electronics experience may also be considered.

Required Skills

- Basic knowledge of electrical and electronic circuits.
- Basic understanding of UPS systems, batteries, power electronics, and

electrical equipment.





- Ability to read and understand basic electrical/electronic drawings and wiring

diagrams.

- Good troubleshooting and problem-solving skills.
- Willingness to work at customer sites and travel as required.
- Good communication and customer-handling skills.
- Ability to prepare basic technical/service reports.
- Willingness to learn new technologies and service procedures.

Internal

- Ability to work independently as well as part of a technical team.

Key Performance Areas

- Timely completion of assigned service and breakdown calls.
- Effective troubleshooting and first-time resolution wherever possible.
- Reduction of repeat breakdowns and customer complaints.
- Proper utilization and control of service spares.
- Quality of installation and commissioning activities.
- Timely submission and accuracy of service reports.
- Customer satisfaction and professional service conduct.
- Compliance with safety and company service procedures.

Personal Attributes

- Positive attitude and willingness to learn.
- Responsible and disciplined approach to work.
- Customer-focused mindset.
- Good teamwork and coordination.
- Strong troubleshooting attitude.
- Ability to work under pressure during critical breakdowns.
- Willingness to travel and work at different customer locations.

Candidate Profile

This position is suitable for ITI/Diploma freshers in Electrical or Electronics who are

interested in building a career in UPS service, electrical systems, power electronics,

installation, commissioning, and technical customer support.

📌 UPS 1phase Service Engineer (New Delhi)
🏢 Novateur Electrical & Digital Systems
📍 New Delhi