11 Oct
|
Naveen Finance
|
New Delhi
11 Oct
Naveen Finance
New Delhi
Role & responsibilities
- Manage customer queries, complaints, escalations, and service requests.
- Handle queries related to loans, repayments, statements, and closures.
- Ensure timely resolution and closure of customer complaints.
- Maintain robust customer relationships and support customer retention.
- Monitor TAT, customer feedback, and service quality.
- Prepare basic MIS reports on complaints and customer service metrics.
- Coordinate with internal teams to resolve customer issues and improve processes.
Preferred candidate profile
Good communication in Hindi and English
- Basic computer knowledge (MS Excel, Email)
📌 Customer Care Executive (New Delhi)
🏢 Naveen Finance
📍 New Delhi