Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

- Handle inbound and outbound calls from international customers.

- Resolve customer queries and complaints professionally.

- Provide accurate information about products and services.

- Upselling & Cross-Selling: Promote upgrades and recommend additional products or services to customers.

- Achieve customer satisfaction and performance targets.

- Update customer details and interactions in the CRM system.

- Follow company policies and quality standards.

Eligibility Criteria

- Excellent verbal communication skills in English.

- Freshers and experienced candidates can apply.

- Basic computer knowledge and typing skills.

- Valuable listening and problem-solving skills.

- Willingness to work in rotational shifts, including night shifts.

- Flexibility to work on rotational weekly offs.





Shift & Transportation Details

- Shift Timings: Rotational shifts based on business requirements.

- Weekly Offs: Rotational offs.

- Cab Facility: Chargeable, as per company policy.

- Work Location: As per company requirements.

- Salary: As per company standards and experience.

Key Skills

- International Voice Process

- Customer Support

- English Communication

- Upselling & Cross-Selling

- Customer Service

- Problem-Solving Skills

- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Walk-in || Customer Service Associate -International Voice (Bengaluru)
🏢 Firstsource
📍 Bengaluru