- Responsible for guiding recent Franchise Partners in Center Set Up.
- Creation of system ID’s/Payment Mapping/Order Process etc in collaboration with Finance Team.
- Set Up Zoom/Google Meet calls to review the Center Level progress
- Work closely with internal teams to extend timely support and resolve issues:
Coordinate with Business team to ensure smooth centre launch.
- Follow up for timely release of Franchise Agreement with COT
- Ensure EPMS has been updated with correct details and Fee Card.
- Coordinate with Respective stakeholders for EPMS training and with Academic Operations team for timely partner and teacher training.
- Collect feedback for all the Process & Product trainings conducted and share with relevant
stakeholders.
- Facilitate the marketing launch plans by coordinating with the Brand team
- Ensure timely release of centre kits by coordinating with the Supply chain team.
- Assist the franchise partners in fee card finalization
- Conduct regular surveys, closely monitor the NPS score and take corrective action wherever
necessary.
- Handhold new franchise partners for a period of 6 months and ensure regular touchpoints as
defined to capture feedback and status (30-60-90 day settling in feedback)