Reporting To: Senior Manager, Production Support Engineer

Shift: US (8:30 pm - 5:30 am IST) (India)

Job Summary

As a production support engineer, you will be involved in the day to day activities associated with supporting the MarkitEDM production and UAT application and User Interface. The purpose of this MarkitEDM production support engineer is to provide frontline technical support of the MarkitEDM application and User Interface to our MarkitEDM project development team, data operations team, and downstream internal consumers of MarkitEDM data. You liaison with MarkitEDM project developers in London and Seattle and troubleshoot issue with other business critical applications across the Russell Investment landscape.

Responsibilities

- Involved in the day to day activities associated with supporting the MarkitEDM production and UAT application and User Interface.
- You will ensure successful end to end processing of daily regional feeds, resolving workflow issues, reloading historical file requests, break/fix changes and small enhancements, and troubleshooting issues raised by downstream consumers of MarkitEDM data.
- The purpose of this MarkitEDM production support engineer is to provide frontline technical support of the MarkitEDM application and User Interface to our MarkitEDM project development team, data operations team, and downstream internal consumers of MarkitEDM data.




- You liaison with MarkitEDM project developers in London and Seattle and troubleshoot issue with other business critical applications across the Russell Investment landscape.
- The ideal candidate for this role will be someone with solid customer service skills, a team player who can also work independently, and adheres to application and company best practices.
- A combination of strengths, both technical and soft skills, is a must to be successful in this highly demanding role.

Requirements

- Minimum 1 - 3 years MarkitEDM experience
- Experience with Tidal scheduler tool a plus
- 1 - 3 years of experience in the financial industry preferred

Qualifications

- Markit EDM experience either developing or supporting the platform
- Knowledge of data warehousing and management of large volumes of data
- Strong Microsoft SQL skills including updates, deletes, and joins
- Ability to communicate technical details to all levels of management, both written and verbal
- Experience troubleshooting and resolving complex issue in a timely manner
- Effective at working under pressure in a high paced environment

Special Requirements

- Occasional calls / meetings with Seattle and/or London outside of normal work hours

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Production Support Engineer, MarkitEDM (Mumbai)
🏢 Russell Investments
📍 Mumbai