Roles and Responsibilities

- Manage daily operations of the contact center, ensuring effective handling of customer queries and issues.

- Oversee a team of agents, providing guidance on process improvements and coaching to enhance performance.

- Develop and implement strategies to improve productivity, quality, and customer satisfaction metrics.

- Collaborate with other departments (e.g., sales, marketing) to drive business growth through effective communication and coordination.

- Ensure compliance with company policies, procedures, and regulatory requirements.

Desired Candidate Profile

- 3-6 years of experience in BPO Operations or Call Center Operations management.

- Strong understanding of Contact Center Operations principles and practices.

- Excellent leadership skills with ability to motivate teams for improved performance.

- Proficiency in MS Office applications (Excel, Word) for data analysis and reporting purposes.

📌 Assistant Manager - BPO (Navi Mumbai)
🏢 Writer
📍 Navi Mumbai