Job Summary

FIS is looking to add an energetic, talented, and experienced Site Reliability Engineer (SRE) to our Production Support team. The team supports critical business applications and infrastructure, with a strong focus on service reliability, rapid incident response, automation, operational excellence, and continuous improvement.

What you will be doing

- Provide 24x7 production support for critical business applications and infrastructure.
- Perform troubleshooting, incident management, root cause analysis, service restoration, and problem-management activities.
- Develop and maintain automation solutions that reduce manual effort and operational toil.
- Create and enhance scripts using Shell Scripting and Python.
- Monitor system health, performance, and service availability.
- Collaborate with application, infrastructure, and network teams to improve reliability and resiliency.
- Participate in on-call rotations, night shifts, and weekend support as required.
- Drive continuous-improvement initiatives aligned with SRE best practices.

What you bring
- Overall experience of 4 - 6 years in production support, automation,



Linux, and Site Reliability Engineering.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Proficiency in Linux commands, Shell scripting, and Python scripting/development.
- Valuable understanding of Site Reliability Engineering principles and operational excellence.
- Experience in automation, orchestration, and toil-reduction initiatives.
- Knowledge of production support processes, incident management, root cause analysis, service restoration, and problem management.
- Good understanding of switching technologies and network fundamentals.
- Experience with monitoring and observability tools such as Splunk, Dynatrace, NetXMS, or similar platforms.
- Exposure to cloud platforms, DevOps tooling, ITIL processes, and service-management tools.
- Strong analytical, troubleshooting, organizational, time-management, and communication skills.
- Flexibility to work in night shifts, on-call rotations, and weekend support schedules.

📌 Site Reliability Engineer (Chennai)
🏢 FIS
📍 Chennai