Role Summary

Support and administer the Workday HCM platform for a global enterprise. Responsible for incident resolution, service requests, configuration support, troubleshooting, and user assistance across Workday HCM modules.

Key Responsibilities

- Provide L1/L2 support for Workday HCM incidents and service requests.

- Troubleshoot employee data, absence, approvals, security, and business process issues.

- Manage tickets through ServiceNow and ensure SLA compliance.

- Perform configuration changes, testing, and validation in Workday.

- Coordinate with HR, Workday Integration, and business stakeholders.

- Create and maintain KB articles, SOPs, and support documentation.

- Support continuous improvement and shift-left initiatives.

Required Skills

- 3+ years of Workday HCM support experience.

- Strong knowledge of Core HCM, Absence Management, Security, and Reporting.

- Experience with ServiceNow ticket management.

- Good analytical, troubleshooting, and communication skills.

- Ability to work independently in a managed services workplace.

- Workday certification preferred.

📌 Workday HCM Administrator (Bengaluru)
🏢 Microland
📍 Bengaluru