Jewellery Sales Executive

Key Responsibilities

- Achieve daily, monthly, and annual jewellery sales targets.
- Welcome customers and understand their jewellery requirements, preferences, and budget.
- Provide qualified product demonstrations and recommend suitable jewellery designs.
- Explain product details, jewellery specifications, pricing, offers, and customization options.
- Build strong relationships with customers and ensure a premium shopping experience.
- Generate sales through effective customer engagement, follow-ups, and lead conversion.
- Handle walk-in customers, enquiries, phone calls, and online leads.
- Maintain regular follow-ups with prospective and existing customers to drive conversions and repeat purchases.
- Promote new collections, seasonal offers, promotions, and special campaigns.
- Identify upselling and cross-selling opportunities across jewellery categories.
- Maintain accurate customer details, enquiries, and sales information in the CRM system.
- Develop relationships with VIP and high-value customers.
- Support customer retention, referral, and loyalty activities.
- Coordinate with billing, inventory, merchandising, and operations teams for smooth order processing.
- Handle customer queries, feedback, and complaints professionally and ensure timely resolution.
- Maintain proper product displays and ensure the showroom follows brand standards.




- Participate in exhibitions, events, promotional activities, and customer engagement programs.
- Maintain product knowledge and stay updated on jewellery trends, collections, and market developments.
- Follow company policies, sales procedures, security guidelines, and customer service standards.

Key Requirements

- 15 years of experience in jewellery sales, retail sales, luxury retail, or premium retail.
- Strong knowledge of jewellery products, designs, gemstones, gold, diamonds, and related products is preferred.
- Proven ability to achieve sales targets and convert customer enquiries into sales.
- Excellent communication and interpersonal skills.
- Strong customer service and relationship-management skills.
- Good convincing, negotiation, and selling skills.
- Ability to handle VIP and high-value customers professionally.
- Experience in CRM/database management and customer follow-up.
- Positive attitude with a solid customer-focused approach.
- Good grooming and professional personality.
- Ability to work effectively in a team and independently.
- Willingness to work in a retail showroom environment, including weekends and holidays as per business requirements.
- Basic computer knowledge and familiarity with CRM/POS systems.
- Candidates with experience in branded jewellery retail will be preferred.

📌 Walk-in || Jewellery Sales Executive (Chennai)
🏢 JEWEL CREATIONS
📍 Chennai