Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

- Handle customer calls professionally in an international voice process.

- Understand customer concerns and provide appropriate solutions.

- Maintain a polite, clear, and professional communication style.

- Resolve customer issues within defined timelines and service standards.

- Follow company policies, call-handling procedures, and quality guidelines.

- Accurately document customer interactions in CRM/ticketing systems.

- Escalate complex or unresolved issues to the appropriate team.

- Meet performance targets such as AHT, CSAT, quality scores, and first-call resolution.

- Maintain confidentiality of customer and company information.

- Work effectively with team members and support business requirements.

Requirements

- Excellent spoken English and communication skills.

- Good listening, comprehension, and problem-solving abilities.

- Comfortable communicating with customers from different countries and cultures.

- Basic computer knowledge and familiarity with CRM/ticketing systems.

- Ability to work in rotational shifts, night shifts, weekends, and holidays,



depending on business requirements.

- Freshers can apply; previous international voice/customer service experience is an advantage.

Preferred Skills

- Strong customer-handling skills.

- Neutral/clear English accent.

- Ability to remain calm and professional with difficult customers.

- Good typing and multitasking skills.

- Willingness to learn and adapt to new processes.

Salary & Benefits

- Market-competitive salary based on experience and interview performance.

- Shift allowances/incentives as applicable.

- Training and career-development opportunities.

- Performance-based incentives.

- Employee benefits as per company policy.

Ideal Candidate: A confident, customer-oriented individual with strong English communication skills who enjoys interacting with international customers and solving problems.

- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible

- Please bring the original physical copy of any of your identification documents for verification.

- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Walk-in || International Voice Support Executive (Bengaluru)
🏢 Firstsource
📍 Bengaluru