We are looking for customer focused and detailed oriented customer service representatives to join our operations team. In this role, you will provide exceptional support to customers through chat and email channels, ensuring timely resolutions of inquiries while delivering a positive customer experience.

The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a fast-paced environment.

Role & responsibilities:-

- Providing prompt and skilled support to customers through chat and email channels.
- Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction.
- Accurately communicate information related to products, services, policies, and processes.
- Build customer trust through empathy, active listening, and effective written communication.
- Investigate customer concerns and provide appropriate resolutions within defined service standards.
- Document customer interactions and maintain accurate records in internal systems.
- Manage customer communications during critical situations and escalations.
- Ensure compliance with company policies, procedures, and quality standards.





Preferred candidate profile:-

- High school diploma or equivalent required
- Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations.
- Strong typing and multitasking abilities
- Must successfully clear background verification requirements.
- Experience handling multiple chats simultaneously.
- Strong analytical and decision-making skills.
- Previous experience in international customer support environments.
- Ability to learn new systems and processes quickly.
- Apply now by sharing your resume to [email protected] (OR) (+91)(phone hidden)
- Note: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.

📌 Walk-in || International Chat Support Associate - Experienced (Hyderabad)
🏢 IntouchCX
📍 Hyderabad