We are looking for a Customer Service Executive who enjoys interacting with people and understands the fast-paced world of fashion and e-commerce. The role involves handling customer queries, resolving concerns, and ensuring a smooth and positive customer experience.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and social media.
- Assist customers with product, order, payment, delivery, exchange, and return-related queries.
- Track orders and coordinate with internal teams for timely resolution.
- Handle customer complaints professionally and ensure quick resolution.
- Maintain accurate records of customer interactions and issues.
- Coordinate with the operations and logistics teams when required.
- Understand customer concerns and provide appropriate solutions.
- Maintain a positive and professional brand experience across all customer interactions.
Requirements
- Minimum 1 year of experience in Customer Service / Customer Support, preferably in Fashion, E-commerce, or Retail.
- Good verbal and written communication skills.
- Comfortable working for 6days
- Customer-oriented approach with good problem-solving skills.
- Comfortable handling multiple queries and tasks simultaneously.
- Basic knowledge of e-commerce order management and customer support processes.
- Good working knowledge of MS Office / Google Workspace.
- Should be proactive, patient, and comfortable working in a quick-paced environment.
📌 Walk-in || Customer Service Executive (Pune)
🏢 On Direct Marketing Services
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.