11 Oct
|
BOBCARD
|
Goregaon
Role & responsibilities:
- Understand customer concerns and provide appropriate solutions or escalate to relevant teams.
- Respond to customer emails within defined TAT.
- Ensure responses are grammatically correct, clear, and empathetic.
- Use predefined templates where applicable, while customizing responses to suit individual queries.
- Follow up on unresolved issues and ensure closure.
- Maintain a customer-first approach in all communications.
- Follow standard operating procedures (SOPs) and compliance guidelines.
- Ensure data privacy and confidentiality in all communications.
- Excellent written communication skills.
- Robust comprehension and problem-solving abilities.
- Attention to detail and accuracy.
- Familiarity with CRM tools and email platforms.
- Ability to multitask and manage time effectively.
📌 Walk-in || Customer Service Associate - Customer Experience ( On Off-Roll Basis) (Goregaon)
🏢 BOBCARD
📍 Goregaon