Role & responsibilities:

- Achieve daily/monthly call and retention targets

- Maintain high quality scores and compliance standards

- Follow call scripts, SOPs, and regulatory guidelines

- Handle objections professionally and confidently

- Update customer interactions and feedback

- Coordinate with internal teams for issue resolution

- Maintain data confidentiality and customer privacy

- Adhere to shift timings, attendance, and productivity metrics

Welcome Calls

- Make outbound welcome calls to new customers to explain product/service features

- Confirm customer details and set correct expectations

- Educate customers on usage, benefits, billing, and support process

- Build positive first impression and customer trust.

Retention Calls

- Understand customer concerns and provide suitable resolutions

- Pitch retention offers, plans, or advantages to prevent attrition

- Maintain high customer satisfaction and loyalty

EMI Retention Calls

- Contact customers with upcoming or overdue EMI payments

- Educate customers on EMI schedules, penalties, and payment options

- Negotiate and convince customers for timely EMI payments

📌 Walk-in || Customer Associate - Outbound Calls ( On Off-Roll Basis) Call Center (Mumbai)
🏢 BOBCARD
📍 Mumbai