Role & responsibilities

- Handle incoming customer calls and respond to queries promptly and professionally.
- Understand customer requirements and provide appropriate information or solutions.
- Resolve customer complaints and issues effectively, or escalate them to the concerned department when required.
- Maintain accurate records of customer interactions, enquiries, and complaints.
- Follow up with customers whenever required to ensure proper resolution.
- Provide information about company products, services, offers, policies, and processes.
- Coordinate with internal teams to resolve customer-related issues.
- Achieve assigned customer service and performance targets.
- Maintain a high level of customer satisfaction and professionalism.




- Follow company policies, call-handling procedures, and quality standards.
- Excellent verbal communication skills.
- Good listening and problem-solving abilities.
- Customer-oriented approach with a polite and positive attitude.
- Basic computer knowledge and familiarity with MS Office/CRM systems.
- Ability to handle multiple customer queries efficiently.
- Valuable Hindi and English communication skills; knowledge of [regional language] will be an advantage.
- Ability to work under pressure and meet targets.

📌 Walk-in || Customer Associate - Inbound Calls ( On Off-Roll Basis) Call Center (Mumbai)
🏢 BOBCARD
📍 Mumbai