Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

- Handle inbound and/or outbound customer calls for international customers.

- Provide accurate information and resolve customer queries professionally.

- Maintain high standards of customer service and ensure customer satisfaction.

- Understand customer requirements and provide appropriate solutions.

- Document customer interactions and update the required systems.

- Meet defined quality, productivity, and customer service targets.

- Follow company policies, processes, and compliance guidelines.

Eligibility

- Qualification: 10th / 12th pass and above.

- Experience: Freshers and experienced candidates can apply.

- Excellent verbal communication and interpersonal skills.

- Good listening and problem-solving abilities.





- Comfortable working in a rapid-paced environment.

- Willingness to work in rotational shifts and rotational week-offs.

Shift & Work Schedule

- Rotational Shifts

- Rotational Week-Offs

- Candidates should be flexible to work across different shift timings based on business requirements.

Key Skills

- Excellent English communication.

- Customer handling skills.

- Good comprehension and active listening.

- Basic computer knowledge.

Why Join Us?

- Opportunity to work with international customers.

- Career growth opportunities.

- Structured training and development.

- Performance-based growth opportunities.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Walk-in || Customer Service Associate (Bengaluru)
🏢 Firstsource
📍 Bengaluru