: Club Manager WTF Gyms Reporting To: Cluster Manager Location: Assigned Gym Working Hours: 6:00 AM – 10:00 PM (Mon–Sat) | 12:00 PM – 9:00 PM (Sun) Role Summary: The Club Manager operates as the mini-CEO of the gym, responsible for flawless daily operations, sales excellence, renewals, hygiene, staff management, and creating a high-energy fitness culture aligned with the WTF brand.--1. Sales &

- Revenue Ownership- Achieve daily membership sales target of 33,000 (approx. 7 sales/day).
- Ensure personal training revenue of 3–5L/month through solid PT upselling.
- Maintain 50% All-Access Kit sales.
- Monitor CRM entries, follow-ups, and closures with 100% real-time accuracy. 2. Renewals &
- Referrals- Maintain 90% renewal rate (50% advanced renewals).
- Track renewal pipeline from 30 days prior to expiry.
- Ensure 5 referrals per member within the first 30 days.
- Collaborate with trainers for 20+ monthly member referrals. 3.

Customer

Onboarding &
- Engagement- Complete 100% onboarding within 24 hours.
- Ensure: Fitness profiling + BCA within 48 hours, 3-day PT trial, trainer mapping within 24 hrs.
- Track milestones: 15th check-in profiling review, 30th check-in BCA & renewal pitch. 4. Hospitality, Hygiene &
- Facility Management- Ensure gym is Instagram-ready daily.
- Maintain lighting, ambience, maintenance, AC, music,



and equipment uptime.
- Resolve customer complaints within 2 hours.5. Team Management &
- Training- Ensure proper roster for FD + trainers; zero understaffed days.
- Conduct daily hurdle meets and huddles.
- Weekly trainer coaching + daily FD sales drills.
- Execute trainer PIP for underperformance. 6.

Member

Experience &
- VIP Culture- Track ratings, attendance, transformations.
- Ensure 100% session ratings captured by trainers.
- Trainers must post 3+ stories/week showcasing member engagement.
- Build VIP experience for influencers, loyal members, and premium clients. 7. Escalation &
- Compliance- Resolve escalations within 24 hours.
- Ensure zero unassigned members, zero delayed onboardings.
- Maintain CRM + LMS compliance with daily closure logs. 8. Reporting &
- Review- Submit daily: sales vs. target, renewal pipeline, referrals, PT upsell, trainer performance.
- Weekly review with Cluster Manager on performance and red flags.--Performance Metrics (KPIs)- Daily Membership Revenue: 33,000/day- PT Revenue: 3–5L/month- Renewal Rate: 90%+- Referrals: 5/member in 30 days- Trainer Mapping: 100%- Onboarding Completion: 100% in 24 hrs- Session Ratings: 100%- Instagram Stories: 3+/week/trainer- CRM Compliance: 100%- NPS: 9+/10

📌 Walk-in || Club Manager (Delhi)
🏢 Witness The Fitness
📍 Delhi