- Should have excellent English communication skills to support inbound voice processes with a focus on high quality customer service & handling of vulnerable customers.
- Role requires high degree of soft skills & emotional intelligence to be able to interact with professionalism & empathy.
- A key member of the ABS Operations team.
- Key accountabilities include quality in service delivery meeting all SLA targets
- A key member of the Outbound Process
- To achieve productivity targets with respect to processing guidelines as per the pre-agreed norms
- To adhere to the quality standards as detailed in the SLA by ensuring accuracy requirements are met as per the target
- Identify process steps for improvement
- To ensure Compliance to ISO 9001 & Risk policies
📌 Walk-in || Associate (Pune)
🏢 AXA Global Business Services
📍 Pune
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