Role & responsibilities

Position Overview

We are looking for a dynamic and customer-focused senior process associate to join our International Voice Process team. The ideal candidate will have prior experience handling US customers, possess excellent communication skills, and demonstrate solid sales and customer service abilities. This role requires working in the US Night

Shift from our Coimbatore office.

Roles & Responsibilities

- Handle inbound and outbound customer calls from US clients professionally and efficiently.
- Understand customer requirements
- Resolve customer queries and ensure a positive customer experience.
- Achieve individual and team performance targets.
- Understand business objectives and contribute towards process goals.
- Learn and effectively use company tools, CRM applications,



and internal systems.
- Maintain accurate customer interaction records in the system.
- Ensure adherence to quality standards and process guidelines.

Required Skills & Eligibility

- 6 months to 1 years of experience in a US International Voice Process, preferably.

- Strong sales aptitude and customer handling skills.
- Excellent verbal communication skills in English.
- Experience handling international customers is mandatory.
- Basic computer proficiency and ability to work on CRM/tools.
- Immediate joiners are preferred.
- Willingness to work in US Night Shifts.

📌 Voice Process Executive - US (Chennai)
🏢 SECUREKLOUD TECHNOLOGIES
📍 Chennai