I am currently working with TCS and seeking for an UX Design Leader (AI / Agentic Experience Design)

We believe that your skills and expertise are a better match for the skills we are looking for.

- 12+ years in UX / product design, including 5+ years leading design teams for enterprise-scale digital products or platforms.
- Proven portfolio of complex enterprise experiences shipped end to end research, strategy, interaction design and measurable outcomes.
- Set the UX vision, strategy and experience principles for the enterprise digital and AI portfolio, and align them with business and product roadmaps.
- Lead design of AI-powered and agentic experiences — conversational interfaces, copilots, assistants and agent hand-offs — covering intent, feedback, error recovery, explainability and human control.
- Define interaction patterns for trust and transparency in AI: confidence cues, source/citation display,



human-in-the-loop approvals, graceful failure and escalation.
- Drive a research-led culture — user interviews, contextual inquiry, usability testing, journey mapping and experimentation — and turn insights into prioritised design decisions.
- Own and scale the enterprise design system (components, tokens, patterns, guidelines) for consistency across web, mobile and embedded experiences.
- Establish UX metrics (task success, time-on-task, SUS / CSAT, adoption, AI response acceptance) and report experience outcomes to leadership.

If you are interested and to know more about the chance, kindly Apply Please forward the same to your friends and colleagues, who are looking for change in UX Design Leader (AI / Agentic Experience Design)

📌 UX Design Leader (AI / Agentic Experience Design) (Delhi)
🏢 Tata Consultancy Services
📍 Delhi