Location: Bangalore

Experience: 1–6 Years

Job Type: Full-time

Shift: US Shift / Night Shift

Work Mode: Work From Office

Cab Facility: Available within applicable company boundaries

CTC: Up to ₹10 LPA

Job Summary

We are hiring for an International Voice – US Healthcare Process role with a leading global organization.

The ideal candidate should have prior experience in US Healthcare / US Insurance processes and be comfortable handling customer, member, provider or insurance-related interactions in an international voice environment.

Key Responsibilities

- Handle inbound and/or outbound calls related to US Healthcare and insurance processes.
- Assist members, providers and other stakeholders with healthcare-related queries.
- Handle queries related to claims, eligibility, benefits, billing and insurance.
- Verify and accurately update customer/member information in internal systems.
- Follow established processes, quality standards and compliance requirements.
- Maintain accurate documentation of customer interactions.
- Resolve customer queries within defined turnaround times.
- Escalate complex issues to the appropriate team when required.
- Maintain high standards of customer service, accuracy and productivity.
- Follow US Healthcare privacy and compliance requirements, including HIPAA guidelines where applicable.

Required Skills & Experience




- 1–6 years of experience in US Healthcare / US Insurance / Healthcare BPO.
- Prior experience in an International Voice / US Voice Process is preferred.
- Excellent verbal and written communication skills.
- Comfortable working in US/night shifts.
- Good understanding of US Healthcare processes.
- Strong customer-handling and problem-solving skills.
- Basic knowledge of healthcare terminology.

Preferred Experience

Candidates with experience in any of the following processes are preferred:

- US Healthcare Claims
- Medical Billing
- Provider Services
- Member Services
- Eligibility & Benefits
- Insurance Verification
- Prior Authorization
- Revenue Cycle Management (RCM)
- Claims Processing
- Healthcare Customer Service

Interview Process

HR Round → Aptitude/Assessment → Voice/Process Assessment → Operations Round

What We Offer

- Competitive compensation up to ₹10 LPA
- Chance to work with a leading global organization
- International exposure
- Structured career growth
- Cab facility within applicable company boundaries
- 5-day working week

Who Should Apply?

Candidates with experience in US Healthcare Voice, US Insurance, Healthcare BPO, Claims, Medical Billing, RCM, Provider Services or Member Services are encouraged to apply.

Interested candidates can apply with their updated resume.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 US Healthcare Process – International Voice (Bengaluru)
🏢 Herewise Consultancy
📍 Bengaluru