Key Responsibilities-

Sales & Business Development

- Handle customer inquiries through calls, WhatsApp, email, and other channels.
- Understand customer travel requirements and prepare customized holiday packages.
- Generate leads and convert inquiries into confirmed bookings.
- Follow up with prospective customers and maintain regular communication.
- Prepare quotations, itineraries, and proposals based on customer requirements.
- Achieve monthly sales and revenue targets.
- Upsell and cross-sell flights, hotels, sightseeing, transfers, activities, and travel insurance.
- Maintain strong relationships with existing and potential customers.

Travel Operations

- Manage end-to-end operations for confirmed bookings.
- Coordinate with hotels, airlines, transport companies, guides, and local suppliers.
- Make and manage hotel, flight, transportation, sightseeing, and activity bookings.
- Prepare detailed travel itineraries and travel documents for clients.
- Ensure smooth execution of tours and resolve operational issues promptly.
- Coordinate with vendors before and during the client's trip.
- Monitor booking confirmations, payments, cancellations, and amendments.
- Handle last-minute changes and provide appropriate solutions to customers.

Customer Service
- Provide timely assistance to customers before, during, and after their trips.
- Handle customer complaints and resolve issues professionally.
- Collect customer feedback and maintain high service standards.
- Build long-term customer relationships and encourage repeat business and referrals.

Documentation & Reporting
- Maintain accurate records of leads, bookings, payments, and customer details.
- Update CRM or booking systems regularly.




- Prepare daily/weekly/monthly sales and operational reports.
- Coordinate with the accounts team regarding invoices and payment follow-ups.
- Ensure all travel-related documents are complete and accurate.

Required Skills
- Excellent verbal and written communication skills.
- Strong sales and negotiation skills.
- Good knowledge of travel destinations, hotels, flights, and tour packages.
- Customer-oriented approach with strong problem-solving abilities.
- Valuable coordination and multitasking skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office, Google Workspace, and travel/CRM software.
- Knowledge of domestic and international travel operations is an advantage.

Qualifications
- Graduate in Travel & Tourism, Hospitality, Business Administration, or a related field.
- 1–3 years of experience in travel sales, tour operations, travel agency, or a similar role.
- Freshers with strong communication and sales skills may also be considered.

Key Performance Indicators (KPIs)
- Monthly sales and revenue achievement.
- Lead-to-booking conversion rate.
- Customer satisfaction and repeat business.
- Timely and error-free booking execution.
- Gross margin/profitability per booking.
- Follow-up and lead management efficiency.
- Vendor and customer relationship management.

Ideal Candidate The ideal candidate is sales-oriented, energetic, organized, and passionate about travel, with the ability to manage both customer sales and operational responsibilities. The person should be comfortable handling multiple bookings simultaneously and ensuring a seamless tra Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Travel Executive – Sales & Operations (Bhopal)
🏢 GS TOURISM
📍 Bhopal