Please note that only relevant and shortlisted candidates will be contacted.

Job Responsibilities:

- Issues confirmation of receipt and prepares itineraries/ancillary services information for travelers’ review.

- Prepares airline tickets, and hotel/car rental confirmations in accordance with travel allocation policies.

- Answer incoming calls and respond to customers’ emails.

- Performs other duties as directed by the Supervisor.

- Maintain confidentiality at all times.

- Manages Global Travel Services (GTS) contract with on-boarded service provider, overseeing day-to-day Aramco Asia Global Travel operations.

- Deliver regular (weekly, monthly, and ad-hoc) reports to procurement and sourcing management, enabling informed decision making.

- Monitor GTS contractor's compliance with contract terms and conditions, minimizing risks and optimizing deliverables.

- Provide general information on visas, travel requirements and documentation.

Requirements:

- Diploma in hospitality management, transportation, or business administration and IATA certification is desirable.

- Have at least eight (08) years travel experience with two (02) years’ experience in handling top management/VIP.





- Preferably should hold IATA advanced qualification.

- Knowledge of GDS systems is a must.

- Geography and international destination knowledge are necessary.

- Must be totally proficient in all aspects of international ticketing and must possess extensive knowledge of IATA regulations, airfare calculation procedures and issuance of air ticket/EMD etc.

- Highly organized, reliable and committed.

- Prior call center experience is required.

- Excellent attention to details, care about getting everything right first time.

- Capable of providing excellent customer service over the phone and by email.

- Incumbent must be PC literate including Word, Access and Excel.

- Knowledge of customer service principles and practices.

- Must be able to work to strict deadlines and manage own workload.

- Incumbent must be extremely self-motivated with excellent communications skills (oral and written) and the ability to work effectively with a multinational workforce.

- The ability to communicate effectively with all levels of management and a customer driven work ethic are essential.

📌 Travel Advisor (Gurugram)
🏢 Aramco Asia India
📍 Gurugram