: Training &developement; Specialist– Retail Operations (Sweets & Confectionery)

1. Job Summary

We are looking for a proactive, organised, and result-oriented Training Executive who will be responsible for planning, developing, implementing, and monitoring training programs across all 8 sweet outlets and their associated departments.

The candidate will identify training needs for each department and create structured training modules, standard operating procedures (SOPs), training manuals, assessments, and practical demonstrations to improve employee knowledge, skills, productivity, customer service, product quality, hygiene, and operational efficiency.

2. Key Roles & Responsibilities

A. Training Planning & Module Development

- Conduct training needs assessments for all departments across the 8 outlets.
- Develop department-wise training modules, manuals, checklists, presentations, and practical training materials.
- Prepare structured induction and onboarding programs for recent employees.
- Customise training content according to the job responsibilities, skill levels, and operational requirements of each department.
- Update training modules whenever products, processes, menus, SOPs, or company policies change.

B. Department-Wise Training Responsibilities

1. Sales & Counter Staff

- Product knowledge, including sweets, namkeen, snacks, gift packs, and seasonal products.
- Customer greeting, Grooming, communication, product explanation, upselling, and cross-selling.
- Billing, POS operations, cash handling, and order accuracy.
- Packaging, presentation, weighing, labelling, and order handover.
- Handling customer complaints, feedback, and difficult situations.

2. Production & Kitchen Staff

- Product preparation procedures and adherence to standard recipes.
- Food safety, personal hygiene, sanitation, and safe equipment handling.




- Quality consistency, portion control, and production planning.
- Batch identification, shelf-life management, storage, and stock rotation.
- Waste reduction and proper handling of raw materials.
- Coordination between production, stores, and retail outlets.

3. Packaging Department

- Standardised packaging methods for sweets, namkeen, gift boxes, and premium assortments.
- Correct box selection, portioning, presentation, sealing, and labelling.
- Packaging hygiene, handling, storage, and damage prevention.
- Packaging material control and wastage reduction.
- Special packaging requirements for gifting, festivals, bulk orders, and deliveries.

4. Cashiers & Billing Staff

- POS and billing software training.
- Cash, card, UPI, refund, and exchange procedures as per company policy.
- Billing accuracy, discount approvals, and invoice handling.
- Cash reconciliation and end-of-shift reporting.
- Fraud prevention and cash-handling discipline.

5. Store, Inventory & Dispatch Teams

- Receiving and inspection of materials and finished products.
- FIFO/FEFO stock rotation, inventory control, and stock reconciliation.
- Storage conditions, temperature monitoring where applicable, and product handling.
- Order picking, packing, dispatch, and inter-outlet transfers.
- Documentation, stock reporting, and prevention of damage and wastage.

6. Housekeeping & Support Staff

- Cleaning schedules and sanitation procedures.
- Personal hygiene and workplace cleanliness.




- Correct use and storage of cleaning materials.
- Waste segregation, disposal, and pest-prevention practices.
- Safe working practices and maintenance of outlet hygiene standards.

7. Delivery & Order Fulfilment Teams

- Order verification and timely handover.
- Safe handling and transportation of food products.
- Customer communication and delivery etiquette.
- Maintaining product quality and packaging integrity during transit.
- Handling order discrepancies and reporting delivery issues.

D. Coordination & Reporting

- Work closely with HR, Operations, Production, Quality Assurance, Sales, and outlet managers.
- Collect feedback from department heads and employees to improve training programs.
- Maintain a central repository of approved training modules, SOPs, videos, and learning materials.
- Prepare monthly reports covering training conducted, employee coverage, assessment results, and pending training requirements.

3. Required Qualifications & Experience

- Graduate in any discipline; a qualification in HR, Training & Development, Hospitality, Food Technology, or Business Administration will be an advantage.
- 4–6 years of experience in employee training, preferably in sweets retail, food retail, QSR, hospitality, FMCG, or multi-outlet operations.
- Experience in developing training modules, SOPs, manuals, presentations, and assessment tools.
- Proficiency in MS Excel, PowerPoint, Word.
- Ability to train employees at different levels, from frontline staff to supervisors and managers.

Salary & Benefits:

PF/ESI

Meal provided

25% Bonus and 8 to 10% Increment Yearly

9 hours shift with monthly 4 offs.

3rs/Km in 2wheeler 6rs/km in 4wheeler during outlet visit.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Training&developement specialist (Ludhiana)
🏢 Sharman Jain sweets
📍 Ludhiana