Role & responsibilities

Helping hand for the employees 24x7.

Assisting associate on policy terms and conditions, including sum insured and eligibility and also, claim submission time-lines.

Assisting associate Hospitalization procedures and network hospital confirmation is also provided.

Enrollment queries, specially for coverage of parents and new born baby; along with the premium impact.

Comfort being provided to employees in time of emergencies through phone & physical presence.

Assisting Associate for reimbursement claims & cashless queries.

Associates require support in understanding and filling the claim form and documents submission.

Assisting associate for Ecard & necessary addition of members.

Should have valuable communication skills, knowledge about policy coverage benefits.

HR dependency on helpdesk person for necessary co ordination pan India admissions & claims.

Discussing problematic claims with HR for necessary support

Most important, Human Touch and Building relationship with HR team & associates and Polite behavior

Preferred candidate profile

Graduated candidate with good communication skills.

Interested candidates can call or refer to Moulika @(phone hidden).

📌 Tpa Coordinator (Hyderabad)
🏢 Family Health Plan (FHPL)
📍 Hyderabad