Role Snapshot

Location: Pune (Work from Office)

Experience: 10+ years

Domain: Telecom (Mandatory)

Client Exposure: Indian clients (preferred – 3+ engagements)

Why This Role?

Lead end-to-end QA SIT delivery for Telecom programs with strong ownership

Have strong telecom domain expertise, particularly across BSS/OSS and end-to-end customer/service journeys

Ability to manage large cross-functional testing teams and drive alignment across multiple vendors and stakeholders

Responsible for SIT strategy, planning, governance, execution, dependency management, defect management,

test environment and test data readiness, reporting and release quality assurance across the transformation lifecycle.

Key Responsibilities

1. SIT Strategy & Planning Define and own the overall SIT strategy, test approach, scope, entry/exit criteria and governance framework.

Translate complex transformation requirements and solution architecture into an executable SIT plan.

Develop integrated test plans covering:

o Functional testing o System integration testing o End-to-end business journey testing o API/interface testing o Database/data validation o Regression testing o Negative/error handling scenarios o Production-like business scenarios

Establish risk-based testing and prioritization based on business criticality and integration complexity.

Perform test effort estimation, resource planning and capacity management.

2. End-to-End Telecom Journey Assurance Own SIT quality across complex telecom journeys such as:

Lead/Quote Customer Order Provisioning Activation Usage Charging Billing Payment

Assurance

Testing scope may span

Customer onboarding and KYC

Product/catalogue and offer management

Order capture and order management

CRM/customer management www.qualitykiosk.com

Inventory management

Service provisioning and activation

Mediation and charging

Billing and invoicing

Payments/recharge

Service assurance

Trouble ticketing

Digital/self-care journeys

Partner/third-party integrations

Notifications and communications

Reporting and regulatory/compliance flows

3. Multi-Vendor & Integration Management Act as the central SIT owner across multiple application vendors, system integrators, development teams and business stakeholders.

Establish clear ownership of testing activities, interfaces, dependencies and defects across vendors.

Drive resolution of cross-application and cross-vendor integration issues where ownership may initially be unclear.

Coordinate with solution architects, application teams, infrastructure teams and vendors for integration readiness.

Maintain an application/interface dependency matrix and ensure critical dependencies are addressed before SIT execution.

Facilitate technical triage for defects spanning multiple systems.

This capability is particularly important in telecom transformation because industry architectures are progressively designed around interoperable, composable and multi-vendor ecosystems.

4. Test Execution Management Manage end-to-end SIT execution across multiple releases, workstreams and applications.

Establish daily execution targets and monitor actual progress against plan.

Track

o Test preparation o Test execution o Pass/fail/block status o Defect backlog o Retesting o Regression o Application readiness o Business journey readiness

Ensure critical E2E scenarios receive adequate coverage before release sign-off.

Drive recovery plans where testing deviates from committed timelines.

5.



Defect Management & Triage Own the overall SIT defect governance process.

Establish defect severity, priority, SLA and lifecycle management practices.

Lead daily defect triage involving application teams, architects and vendors.

Drive timely root-cause identification and resolution for critical defects.

Manage cross-vendor disagreements regarding defect ownership.

www.qualitykiosk.com

Track

o Defect ageing o Reopen rate o Defect leakage o Severity distribution o Defect density o Fix/retest turnaround time

Identify recurring defect patterns and recommend preventive actions.

6. Environment & Test Data Management Coordinate SIT environment planning and ensure required applications/interfaces are available as per schedule.

Establish environment readiness checkpoints before test-cycle commencement.

Manage dependencies related to

o Application deployment o Interface connectivity o API availability o Batch jobs o Network connectivity o Downstream/upstream systems

Drive creation and availability of test data covering positive, negative and complex customer journeys.

Coordinate environment and test-data issues across multiple application owners.

7. Requirement & Test Coverage Governance

Ensure complete traceability

Requirement Business Journey Application Interface Test Scenario Test Case Execution Defect

Review test cases for adequate functional, integration and negative scenario coverage.

Ensure changes to requirements and solution designs are reflected in test scope.

Monitor test coverage and identify gaps before execution.

8. Release & Quality Governance Define measurable SIT entry/exit criteria.

Assess release quality based on:

o Test coverage o Execution completion o Critical journey validation o Defect position o Residual risks o Environment constraints o Open dependencies

Conduct release-level Go/No-Go quality assessment.

Provide evidence-based SIT recommendation to program leadership and business stakeholders.

Highlight residual risk instead of providing purely test execution-based sign-off.

9. Stakeholder & Leadership Management

Work closely with

o Program/Transformation Director www.qualitykiosk.com o Business/Product teams o Enterprise/Solution Architects o Development teams o Operations teams o Network teams o Infrastructure teams o Multiple technology vendors o UAT/Business testing teams

Conduct daily/weekly SIT governance meetings.

Provide CXO/SteerCo-ready quality reporting highlighting progress, risks, dependencies and management attention required.

Drive accountability across teams without compromising overall program objectives.

10. Test Automation & Continuous Improvement Identify opportunities for regression automation across stable business journeys and interfaces.

Drive API/service-level automation wherever appropriate.

Work with automation teams to establish reusable regression suites.

Improve SIT efficiency through

o Shift-left testing o API testing o Automation o Risk-based testing o Early integration validation o Defect prevention o AI-assisted testing, where applicable

Experience & Skills





10+ years in IT with 5+ years in Hands-on telecom BSS/OSS transformation experience

Proven ownership of end-to-end SIT rather than individual application testing

Strong multi-vendor/cross-application governance

Ability to understand complex E2E telecom journeys and integration architecture

Senior stakeholder management with strong defect, risk and release governance

Technical / Testing Skills

Mandatory

System Integration Testing

E2E Testing

Telecom BSS/OSS testing

API/Web Service testing

Data/DB validation

Defect lifecycle management

Test planning and estimation

Test environment management

Test data management

Requirement traceability www.qualitykiosk.com

Release quality management

Agile/Hybrid delivery models

Multi-vendor test governance

Tool exposure preferred

JIRA

Octane

Postman / SoapUI

SQL

API automation tools

Selenium

CI/CD toolchains

Reporting/dashboard solutions

What We Are Looking For

Strong leadership, ownership, and stakeholder management skills

Ability to work with Indian clients and multi-vendor environments

Transformation mindset with focus on innovation and continuous improvement

Strong communication and collaboration ability

Strong understanding of telecom business processes and technology landscape

Copilot said:

Copilot

Role Snapshot: SIT Test Manager / QA Delivery Lead (Telecom)

Location: Pune (Work from Office)

Experience: 10+ Years

Domain: Telecom (Mandatory)

Client Exposure: Indian Telecom Clients (Preferred - 3+ engagements)

About the Role

We are looking for an experienced Telecom SIT Test Manager to lead end-to-end System Integration Testing (SIT) for large-scale Telecom transformation programs. The role requires strong expertise in Telecom BSS/OSS ecosystems, multi-vendor coordination, and ownership of complex end-to-end customer and service journeys.

The incumbent will drive SIT strategy, planning, governance, execution, defect management, environment readiness, release quality assurance, and stakeholder reporting across the transformation lifecycle.

Key Responsibilities

- Define and own SIT strategy, test approach, governance, and release quality framework.
- Lead end-to-end testing across Telecom customer journeys from Lead-to-Bill and Service Assurance.
- Manage cross-functional testing teams, vendors, developers, architects, and business stakeholders.
- Drive integration readiness, dependency management, test setting and test data planning.
- Govern defect triage, resolution, root cause analysis, and cross-vendor accountability.
- Ensure complete requirement-to-test coverage traceability.
- Conduct release readiness assessments and Go/No-Go recommendations.
- Provide leadership reporting, risk visibility, and CXO-level quality dashboards.
- Drive automation adoption, API testing, shift-left practices, and continuous improvement initiatives.

Telecom Areas Covered
- CRM & Customer Management
- Product Catalog & Offer Management
- Order Management
- Inventory Management
- Service Provisioning & Activation
- Mediation & Charging
- Billing & Invoicing
- Payments & Recharge
- Service Assurance & Trouble Ticketing
- Digital/Self-Care Channels
- Partner Integrations & Regulatory Reporting

Mandatory Skills

Telecom BSS/OSS Testing

System Integration Testing (SIT)

End-to-End Testing

API/Web Services Testing

SQL & Data Validation

Defect & Release Management

Test Planning & Estimation

Test Environment & Test Data Management

Multi-Vendor Governance

Requirement Traceability & Quality Assurance

📌 Test Manager - Telecom Domain (Pune)
🏢 QualityKiosk Technologies
📍 Pune