About the Role:

We are looking for a dedicated and confident Telecaller & Customer Support Executive to handle telecalling, customer communication, follow-ups, and support for our B2B and school customers.

Key Responsibilities:

- Make outbound calls to schools, prospective customers, and existing customers.
- Explain Math Buddy products and services and understand customer requirements.
- Follow up with leads through phone calls, WhatsApp, and email.
- Handle basic customer queries and provide timely support.
- Share product information, proposals, and other required details with customers.
- Follow up with schools and customers for meetings, product demonstrations, and sales opportunities.
- Coordinate with the sales team for quotations, demonstrations, and further follow-ups.
- Maintain and update lead and customer records in Excel/CRM.
- Maintain regular follow-ups until the next stage or closure.
- Prepare simple daily and weekly activity reports.

Required Skills:

- Good communication and convincing skills.
- Good spoken and written English.




- Comfortable making outbound calls and regular follow-ups.
- Basic knowledge of MS Excel, WhatsApp, and email communication.
- Positive attitude and willingness to learn.
- Ability to understand products and explain them clearly to customers.
- Freshers with good communication skills can also apply.

Perks & Benefits:

- Practical experience in telecalling, customer support, sales, and business development.
- Exposure to the EdTech industry and B2B school sales.
- Experience with qualified customer communication and lead management.
- Opportunity to develop skills in telecalling, email communication, follow-ups, and sales conversion.
- Work experience with an ISO 9001:2015-certified company.
- Supportive and professional work environment with opportunities to learn and grow.

Location: Vadodara

Working Hours: 9:00 AM to 7:00 PM

How to Apply

- Interested candidates can share their resume at: [email protected]

📌 Telecaller and Customer Support Executive (Vadodara)
🏢 CONCEPT LEARNING TECHNOLOGIES
📍 Vadodara