The ideal candidate will be responsible for contacting customers, following up on outstanding payments, achieving collection targets and ensuring closures within defined timelines.
This is a target-driven and closure-oriented role, requiring strong communication, negotiation, follow-up and customer-handling skills.
Key Responsibilities:
- Make outbound calls to customers regarding pending/outstanding payments.
- Follow up regularly with customers to ensure timely payment collection.
- Achieve assigned daily, weekly and monthly collection targets.
- Drive payment closures within the defined timelines.
- Handle customer queries and objections professionally during collection calls.
- Negotiate and communicate payment solutions as per company guidelines.
- Maintain accurate records of customer interactions, commitments and payment status.
- Use skip tracing tools to locate and establish contact with customers where required.
- Ensure timely follow-up on promised payment dates and pending cases.
- Maintain productivity and quality standards as defined by the organization.
- Escalate difficult or unresolved cases to the concerned team/manager.
- Work effectively in a target-based and deadline-driven environment.
Required Skills & Qualifications:
- Minimum 1 year of experience in tele collections / debt recovery
- DRA (Debt Recovery Agent) Certificate will be preferred.
- Knowledge/experience of skip tracing tools is required.
- Strong verbal communication and customer-handling skills.
- Good negotiation and persuasion abilities.
- Comfortable working with collection targets and strict closure timelines.
- Ability to handle rejection, objections and difficult customer conversations.
- Basic computer knowledge and familiarity with CRM/calling systems.
Candidate Profile:The ideal candidate should be target-oriented, persistent, confident and comfortable with collection calls and payment follow-ups. Extra benefits: Performance based incentives