– Telecaller / Telesales Executive

Company: Spectent™

Department: Sales & Business Development

Position: Telecaller / Telesales Executive

Employment Type: Full-Time

Location: Gurugram, Haryana

Work Mode: On-Site

About the Role

We are looking for a confident and energetic Telecaller / Telesales Executive to connect with potential customers, understand their requirements, introduce our products/services, and generate qualified leads and business opportunities.

Key Responsibilities

- Make outbound calls to prospective customers and explain Spectent’s products/services.
- Handle inbound enquiries and follow up with interested prospects.
- Understand customer requirements and identify potential business opportunities.
- Generate qualified leads and schedule meetings/demos for the sales team.
- Maintain regular follow-ups with prospects through calls, WhatsApp and email.
- Maintain accurate records of calls, leads, follow-ups and outcomes in the CRM/Excel tracker.
- Achieve daily calling, follow-up and lead-generation targets.
- Coordinate with the sales team for smooth lead handover and conversion.
- Maintain professional communication and a positive customer experience.

Key Performance Indicators (KPIs)




- Daily outbound calls and meaningful conversations.
- Number of qualified leads generated.
- Follow-up completion rate.
- Meetings/demos scheduled.
- Lead-to-meeting conversion.
- CRM/data accuracy and timely reporting.
- Achievement of monthly targets.

Required Skills
- Good verbal communication and interpersonal skills.
- Comfortable speaking with customers over the phone.
- Basic knowledge of MS Excel/Google Sheets and CRM tools.
- Good follow-up and convincing skills.
- Target-oriented and self-motivated approach.
- Ability to communicate professionally in English and Hindi.
- Freshers with positive communication skills may also apply.

Experience 1–2 years of experience in telecalling, telesales, customer support, inside sales or business development is preferred.

What We Offer

- Opportunity to work in a growing SaaS/startup environment.
- Learning and career-growth opportunities.
- Performance-based incentives.
- Exposure to sales, customer interaction and B2B business development.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Paid sick time

Work Location: In person

📌 Tele Caller Executive (Gurugram)
🏢 Spectent Services
📍 Gurugram