TELECALLER – LEAD CONVERSION & GUEST RESERVATIONSTHE SPIRITED SPOT – PUNE

Location: Baner, Pune

Department: Marketing / Sales & Reservations

Position: Telecaller – Lead Conversion

Employment Type: Full-Time

ABOUT THE SPIRITED SPOT The Spirited Spot (TSS) is a premium, high-energy cocktail bar and dining destination built around craft cocktails, global street food, live music and warm hospitality.

Our journey began in Nagpur, and we have now expanded to Baner, Pune, bringing together a cocktail-forward bar, globally inspired food, live entertainment and memorable guest experiences.

At TSS, we regularly run digital marketing campaigns to promote our live music performances, Sunday brunches, special events and dining experiences.

We are looking for energetic and confident Telecallers who can turn enquiries generated through these campaigns into actual guest visits.

WELCOME HOME.

JOB ROLE

We are looking for a confident, well-spoken and target-oriented Telecaller to manage leads generated through our Instagram and Facebook advertising campaigns.

The primary responsibility will be to contact interested customers, explain our offerings, answer their questions, follow up and convert enquiries into confirmed reservations.

This is a lead-conversion role, not a random cold-calling position.

The candidate should be comfortable speaking with customers, building interest and encouraging them to visit TSS.

KEY RESPONSIBILITIES1. Instagram & Facebook Lead Calling

- Call leads generated through Instagram and Facebook advertising campaigns.
- Contact new leads promptly.
- Understand the customer’s enquiry and interest.
- Explain relevant TSS experiences, events and offerings.
- Answer questions regarding timings, location, reservations and event details.
- Maintain a friendly and qualified conversation.

2. Lead Conversion & Reservations

- Convert interested leads into confirmed table reservations.
- Encourage customers to book for live music, Sunday brunch and special events.
- Suggest suitable dates and timings based on customer preferences.
- Coordinate with the reservations team to confirm table availability.
- Share reservation details and confirmations through WhatsApp.
- Ensure customers receive accurate information before visiting.

3. Follow-Up Management

- Follow up with interested customers who have not yet confirmed their reservations.




- Maintain records of follow-up dates and customer responses.
- Reconnect with potential guests for relevant upcoming events where appropriate.
- Handle customer objections and questions professionally.
- Avoid unnecessary or repeated calls to uninterested customers.

4. Lead Database & Reporting

- Maintain accurate lead records in Excel, Google Sheets or CRM software.
- Update the status of every lead after calling.
- Categorise leads as Interested, Follow-Up Required, Reservation Confirmed, Not Interested or Unreachable.
- Track daily calls, successful connections and confirmed reservations.
- Maintain accurate records of customer preferences and enquiries.
- Share daily performance reports with the marketing and management teams.

5. Coordination With Marketing & Operations

- Coordinate with the marketing team regarding active Instagram campaigns.
- Understand the details of every campaign before calling customers.
- Share customer feedback and frequently asked questions with the marketing team.
- Coordinate with the Reservation Executive and Guest Relationship Manager.
- Ensure all confirmed bookings are correctly communicated to the restaurant team.

ELIGIBILITY & REQUIREMENTS

Good English communication and previous telecalling experience are strongly preferred.

- Minimum 1 year of experience in telecalling, telesales, lead conversion or customer service preferred.
- Experience handling leads generated through Instagram, Facebook or digital marketing campaigns will be a strong advantage.
- Good spoken English and Hindi.
- Marathi communication skills will be an advantage.
- Confident and pleasant telephone manner.
- Strong communication and convincing skills.
- Ability to handle customer questions and objections.
- Basic knowledge of Excel, Google Sheets and CRM software.
- Comfortable working with daily calling and conversion targets.
- Good organisational and follow-up skills.
- Positive attitude and willingness to learn.

Experience in hospitality,



restaurants, events, entertainment, real estate or other lead-driven sales environmentswill be preferred.

KEY PERFORMANCE INDICATORS (KPIs)

Performance will be evaluated based on:

- Lead Response Time: How quickly new enquiries are contacted.
- Calling Productivity: Number of genuine customer conversations completed.
- Lead Conversion Rate: Percentage of qualified leads converted into confirmed reservations.
- Follow-Up Efficiency: Timely follow-up with interested customers.
- Reservation Show-Up Rate: Percentage of confirmed reservations that result in actual guest visits.
- Database Accuracy: Proper maintenance of lead and calling records.
- Communication Quality: Professional and positive customer interactions.

The most important KPI will be actual guest visits generated from campaign leads, not simply the number of calls made.

PERSONALITY WE ARE LOOKING FOR

We want someone who is:

- Confident: Comfortable speaking with new customers.
- Well-spoken: Communicates clearly in English and Hindi.
- Persuasive: Can convert interest into reservations without being pushy.
- Energetic: Enjoys talking to people.
- Organised: Maintains proper follow-up records.
- Target-oriented: Focuses on measurable results.
- Patient: Handles customer questions and objections calmly.
- Responsible: Takes ownership of every assigned lead.

WHAT WE EXPECT

We are not looking for someone who simply calls a list of numbers and reads a prepared script.

We need someone who understands that every Instagram enquiry represents a potential guest who has already shown interest in TSS.

The job is to build on that interest through clear communication, timely follow-up and a helpful approach.

The goal is simple

Instagram Enquiry → Customer Conversation → Confirmed Reservation → Actual Guest Visit THE TSS TELECALLER

You will play an important role in connecting our digital marketing efforts with actual business at the restaurant.

Every lead is an opportunity to introduce someone to the TSS experience.

Make the call. Build the interest. Confirm the reservation. Bring the guest to TSS.

THE SPIRITED SPOT

Eleven West, Pancard Club Road, Baner, Pune

WELCOME HOME.

Pay: ₹8,600.00 - ₹20,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Baner)
🏢 TSS Pune
📍 Baner