Job Overview

We are looking for a confident and enthusiastic Aviation Telecaller to connect with prospective students/candidates, explain aviation training programmes, handle enquiries and support the admissions process. The candidate will be responsible for making outbound calls, responding to leads, conducting regular follow-ups and converting enquiries into admissions.

Key Responsibilities

- Make outbound calls to prospective students/candidates regarding aviation training programmes.

- Handle inbound calls and respond professionally to enquiries related to courses, eligibility, fees, duration, training and career opportunities.

- Explain aviation training programmes clearly and assist candidates in selecting suitable courses.

- Follow up with interested candidates through calls, WhatsApp and other communication channels.

- Maintain accurate records of calls, leads, follow-ups and conversion status.

- Update lead details and follow-up activities in the CRM/Excel/HRMS or other assigned systems.

- Generate and maintain a pipeline of prospective candidates.

- Coordinate with the admissions/training team for counselling, assessments, document collection and joining formalities.

- Follow up with candidates who have shown interest but have not completed the admission process.

- Achieve assigned daily/weekly/monthly calling and lead-conversion targets.

- Maintain professional communication and build a positive relationship with prospective candidates.





- Provide accurate information and ensure that no incorrect commitments are made to candidates.

- Prepare basic daily/weekly reports on calls, leads, follow-ups and conversions.

- Perform other related responsibilities assigned by the reporting manager.

Required Skills

- Good verbal communication and interpersonal skills.

- Fluent in English and Hindi; knowledge of additional languages will be an advantage.

- Good convincing, counselling and follow-up skills.

- Ability to handle objections and convert prospective candidates into admissions.

- Comfortable making a high volume of calls.

- Basic knowledge of MS Excel, Google Sheets and WhatsApp.

- Target-oriented and self-motivated approach.

- Professional and polite telephone etiquette.

Qualification & Experience

- Graduate in any discipline preferred.

- 0–2 years of experience in telecalling, counselling, sales, customer service or admissions.

- Candidates with experience in aviation, education/training, travel, hospitality or customer-facing roles will be preferred.

- Freshers with solid communication and convincing skills may also be considered.

Key Performance Indicators (KPIs)

- Number of calls made.

- Qualified leads generated.

- Follow-up completion.

- Lead-to-admission conversion.

- Response and follow-up turnaround time.

- Achievement of monthly targets.

- Accuracy of lead and calling records.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Manesar)
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