Job Title: Technical Writer @ Innominds

Experience: 5-10 Years

Location: Bangalore

Work Mode - Hybrid

Technical Writer, Canopy Applications

Position

Technical Writer Canopy Applications / AI & Automation Platform

Role Overview

We are looking for an experienced Technical Writer to own and drive technical documentation for Canopy, a cloud-native AI and automation platform supporting multiple applications and customer deployments.

The role will work closely with Architecture, Software Engineering, Data Engineering, DevOps, Product Owners, QA and Operations teams to convert complex technical information into clear, accurate and reusable documentation.

The ideal candidate should be comfortable working with cloud-native applications, APIs, microservices, data platforms, AI/ML and automation technologies, and should be able to independently engage with engineering teams to extract and structure technical knowledge.

Key Responsibilities

1. Application & Product Documentation

- Create and maintain technical documentation for Canopy applications such as SATH, WFM, PM and related platform capabilities.
- Document application architecture, components, dependencies, workflows and integrations.
- Develop application-specific Technical Design Documents, Solution Design Documents and System Architecture documentation.
- Maintain documentation for application releases, features and major architectural changes.

2. API & Integration Documentation

- Document REST APIs, events, interfaces, data flows and system integrations.
- Create API specifications, request/response examples and integration guides.
- Document integrations with systems such as ITSM, Inventory, Kafka, databases and external/customer platforms.
- Work with developers to ensure API and interface documentation remains synchronized with the actual implementation.

3. Deployment & Operations Documentation

- Create and maintain:

- Deployment guides

- Installation/configuration guides

- Environment readiness documentation

- Upgrade and migration procedures

- Troubleshooting guides

- Runbooks and operational procedures
- Disaster recovery and backup procedures
- Document deployment differences across development, QA, UAT and production environments.
- Capture operational dependencies, prerequisites and known issues.

4. Architecture & Platform Documentation





- Work with Canopy architects to document the overall Canopy architecture, architectural principles and common platform capabilities.
- Maintain architecture diagrams, data-flow diagrams, sequence diagrams and system interaction diagrams.
- Document common capabilities such as authentication, RBAC, observability, messaging, data ingestion, AI/ML and agentic capabilities.
- Ensure application-specific documentation aligns with the overall Canopy architecture.

5. AI / Automation Documentation

- Document AI/ML and automation capabilities in a manner understandable to both technical and non-technical audiences.
- Create documentation for AI agents, tools, MCP/server integrations, prompts, workflows and guardrails where applicable.
- Explain AI-enabled use cases, system flows, dependencies and operational considerations.

6. Documentation Governance

- Establish and maintain a consistent documentation structure and standards across Canopy applications.
- Create documentation templates and Definition-of-Done criteria for technical documentation.
- Establish version control and documentation lifecycle management.
- Identify documentation gaps and proactively drive closure with engineering teams.
- Ensure documentation is updated as part of every major application release.

Key Deliverables The Technical Writer will be accountable for building and maintaining:

- Canopy Architecture Documentation
- Application Technical Design Documents
- Application Architecture & Component Documentation
- API & Integration Documentation
- Data Flow & Interface Documentation
- Deployment & Configuration Guides
- Setting Readiness Documentation
- Operations Runbooks
- Troubleshooting & Known Issues Guides
- Release Notes
- Upgrade & Migration Guides
- User/Admin Guides
- AI/Agent/MCP Technical Documentation
- Architecture diagrams and technical workflows
- Documentation repository and standards

Required Skills & Experience

- 5+ years of experience in technical writing for software products/platforms.




- Experience working directly with software engineering and architecture teams.

- Strong understanding of
- Cloud-native applications

- Microservices

- REST APIs

- Kubernetes/containers
- Event-driven architecture

- Databases and data pipelines

- CI/CD and DevOps
- Ability to understand and document complex technical architectures.
- Experience creating architecture and process diagrams using tools such as Confluence, Draw.io, Lucidchart or equivalent.
- Strong knowledge of Markdown and documentation-as-code practices.
- Familiarity with Git/GitHub/GitLab and version-controlled documentation.
- Excellent written and verbal communication skills.
- Ability to independently interview engineers and architects and convert discussions into high-quality documentation.

Good to Have

- Experience with AI/ML, Generative AI or Agentic AI.
- Understanding of MCP (Model Context Protocol) and AI tool integrations.
- Experience with Kafka, NiFi, MongoDB, ClickHouse, BigQuery, Azure/AWS/GCP or similar technologies.
- Experience in telecom, OSS/BSS, network automation or managed services.
- Experience documenting enterprise platforms deployed across multiple customers/environments.
- Familiarity with API documentation tools such as Swagger/OpenAPI.
- Experience with technical documentation automation using LLMs/Copilot or similar tools.

Working Model The Technical Writer will operate as part of the Canopy Architecture & Engineering organisation and will work horizontally across: Architecture Engineering Data/DevOps QA Product Operations The role is expected to be hands-on and engineering-facing, rather than limited to proofreading or formatting existing content.

Success Measures

Success in this role will be measured by:

- 100% documentation coverage for critical Canopy applications and platform capabilities.
- Documentation updated as part of the release lifecycle.
- Reduction in dependency on individual engineers for application knowledge.
- Faster onboarding of engineering, QA and operations resources.
- Clear and reusable deployment and troubleshooting procedures.
- Consistency of technical documentation across Canopy applications.
- Improved customer/SI/GDC understanding of Canopy architecture and operational processes.
- Creation of a single, reliable source of technical knowledge for Canopy.

📌 Technical Writer - Immediate hiring with Innominds Software - Bangalor (Bengaluru)
🏢 Innominds Software
📍 Bengaluru