Job Summary

We are seeking a technically proficient and detail-oriented Senior Executive – Technical for the Financial Inclusion (FI) Banking vertical. The incumbent will be responsible for providing technical and operational support for banking-related platforms, coordinating with banks and technology partners, resolving technical issues, monitoring system performance, and ensuring the smooth delivery of banking services through designated channels. Designation: Senior Executive – Technical

Department: Financial Inclusion (FI) – Banking

Experience: 2–5 years

Employment Type: Full-time

Roles & Responsibilities

- Providing instant technical support to PSU Bank BCs.
- Troubleshooting banking application software-related issues.
- Supporting software installation, updates and smooth application functioning.
- RD Service installation, configuration and troubleshooting.
- Biometric device installation, MATM device installation , Passbook device installation, configuration and troubleshooting.
- Fingerprint ,biometric login-related issues.
- Device setup, configuration and connectivity support.
- Resolving day-to-day technical challenges faced by BCs.
- Providing remote field-level support wherever required.
- Coordinating with the concerned technical,Bank,HO teams for unresolved issues.




- Maintaining proper tracking and follow-up of technical complaints,tickets.
- Ensuring minimum downtime of BC devices and banking applications.
- Supporting the FI team in resolving technical issues during daily operations and business activities.

Requirements

- 2–5 years of experience in technical support, banking technology, IT operations, application support, or financial inclusion projects.
- Experience working with banking applications, digital banking platforms, payment systems, or Business Correspondent (BC) operations will be preferred.
- Prior experience coordinating with banks, technology vendors, and field operations teams is desirable.

Required Skills

- Strong troubleshooting and problem-solving skills.
- Understanding of banking systems, digital financial services, and transaction processing.
- Knowledge of application support, incident management, and basic networking/connectivity concepts.
- Proficiency in MS Excel, MIS reporting, and data analysis.
- Robust coordination, communication, documentation, and stakeholder-management skills.
- Ability to manage multiple technical issues, prioritise escalations, and work within defined timelines.

📌 Technical Executive (Uttar Pradesh)
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