Lead an international voice customer-service team, drive SLA, quality, productivity and CSAT. Manage coaching, escalations, staffing, compliance and performance, analyse trends, and partner with Quality, Training and WFM team to improve service well.
Required Candidate profile
Graduate with 3–6 years of international voice customer service, including 3+ years as a Team Lead or supervisor. Skilled in KPIs management, coaching, escalations, CRM, telephony and workforce tools.
📌 Team Lead - International Voice (Kolkata)
🏢 Gratitude India
📍 Kolkata
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