Role & responsibilities
- Lead day-to-day digital operations delivery and team performance.
- Allocate workload and ensure SLA, quality, productivity, and utilization targets are met.
- Monitor campaign intake, launch readiness, and delivery health.
- Manage client/internal escalations and operational risks.
- Coach, mentor, and develop team members.
- Ensure adherence to SOPs, quality standards, and documentation requirements.
- Support onboarding, cross-skilling, resource planning, and continuous improvement initiatives.
📌 Team Lead (Digital Operations) (Chennai)
🏢 Wipro
📍 Chennai