We are seeking a dedicated and experienced Team Lead for our Customer Service department in Maharashtra. The ideal candidate will have a strong background in customer service and support, particularly within the voice process of an international BPO environment. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they provide exceptional service to our clients and customers.

Key Responsibilities

- Lead and manage a team of customer service agents, providing guidance and support to ensure high performance and morale.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.




- Collaborate with other departments to improve service delivery and customer satisfaction.
- Prepare and present reports on team performance and customer feedback to management.

Required Skills

- Proven experience in customer service and support, particularly in a voice process environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvement strategies.
- Familiarity with international BPO operations and standards. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting chance.

This job is provided by Shine.com

📌 Team Lead - Customer Service (Thane)
🏢 GLOBAL SERVICES
📍 Thane