Role & responsibilities-

- Processing Returns: Overseeing the systematic receipt, inspection, sorting, and processing of returned items.
- Inventory Management: Updating warehouse inventory records accurately to reflect returned goods and coordinating with warehouse teams regarding storage or restocking.
- Documentation: Ensuring all return orders and associated documentation are correctly managed and processed.
- Stakeholder Coordination: Liaising with various internal departments (e.g., customer support, sales, procurement) and external partners (e.g., vendors, freight forwarders) to resolve return-related issues and ensure smooth operations.
- Process Improvement: Analyzing return data to identify trends, pinpoint process inefficiencies or bottlenecks, and implement strategies to improve the overall return process and reduce return rates.
- Compliance:



Ensuring all reverse logistics operations comply with company policies, safety regulations, and legal requirements.

Preferred candidate profile

- Experience: Typically requires a minimum of 1-3 years in logistics, supply chain, or delivery operations.
- Skills: Solid team-handling capabilities, problem-solving skills, and basic proficiency in using logistics or warehouse software for reporting.
- Education: A bachelor's degree is usually required, with a preference for degrees in Supply Chain Management or Logistics.

Interested candidates can also mail your CV in the mail ID mentioned below with a subline "TL-Return Operations"[email protected]

📌 Team Lead (Dankuni)
🏢 Delhivery
📍 Dankuni